Payment, shipping and returns

Payment

Items are only dispatched once payment is received in full.
Choose payment method: bank transfer, instant transfer, Paypal, credit card (via PayPal)

Bank details
Account holder: ORAIN GmbH
IBAN: AT262011129627547000
BIC: GIBAATWWXXX

Delivery

We deliver to Austria as well as all EU countries and Switzerland. If your EU country is not listed among the options in the shop or you would like to have your order shipped outside the EU please send an e-mail to office@raincombi.at.

All bank chargers must be paid by the customer.
Deliveries to Switzerland: the customer is responsible for payment of any import duties or VAT. Click here for details of shipping.

Shipping costs

Austria: 0,-
Germany: 0,-
Other EU: 0,-
Switzerland: 11,-

Delivery times

Your order will be dispatched 1-3 working days after we receive the full payment.
If we are not able to dispatch an order 1-3 working days after we receive the full payment, we will notify you of the scheduled delivery date without delay. If the scheduled delivery date exceeds six weeks from the point the payment is received, or the agreed delivery date is missed by more than two weeks, you are entitled to cancel the order. In such event your payment will be refunded in full.

Returns

Items may be exchanged or returned within 14 days. Please note that you are liable for delivery costs for any items that you return or exchange. If you do not pay sufficient postage we will invoice you the difference. Please note that items must be returned in the original packaging without any visible signs of wear or damage.

If the original packaging is missing or damaged, repackaging fees may apply.

Click here for more information about returns in German.

Managing returns

Please complete this returns form:
Download returns form

Please note that it is only possible for us to identify your order and complete the returns process in good time if you use this form.

Please ensure that the parcel is secure, add the returns form, add the correct postage and send it to the following address.

ORAIN GmbH
Zwinzstraße 3/6/16
A-1160 Vienna
Austria